If you need to make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Currently, we do not offer gift wrapping. All orders are packed securely to ensure they arrive in excellent condition.

Generally, we don't merge separate orders or items. Please ensure you've added all items you want to purchase to your cart before finalising the order.

Sugoi Shop offers reliable shipping using Australia Post.

We receive new stock regularly but many out-of-stock items are also unavailable from the manufacturer and may not be restocked if they've been sold out for a long time.

Once your order is dispatched, you'll receive an email with tracking information. You can use this information to track your order until it reaches you.

Please contact us within 7 days of receiving your order if you receive a damaged or defective item. We'll arrange for a replacement or refund as per our Return & Refund Policy.

We aim to ship within 1-3 business days of receiving payment, but it can sometimes take longer depending on the item and quantity ordered. We appreciate your patience.

Delivery timelines vary based on the destination. For deliveries within Australia, please allow between 3-7 business days.

For New Zealand, the estimated delivery time is between 5-10 business days.

These are guidelines, and while we strive to deliver within these timeframes, there can be delays due to customs or during peak periods.

Please bear in mind that any customs fees, taxes, or duties associated with international shipping are the responsibility of the customer.